《Service and Warranty Ordinance》

Ⅰ. Scope of warranty

Shenzhen NVISEN Technology Co., Ltd. implements a one-year free limited warranty system for the products sold. The warranty scope of this after-sales service and warranty regulation is the brand products of Shenzhen NVISEN Technology Co., Ltd. The "maintenance", "replacement" and "return" mentioned in this regulation are all faulty hardware.

(Note: The following Shenzhen NVISEN Technology Co., Ltd. are all replaced by "our company")

Ⅱ. the warranty period

From the date of receipt by the consignee, the warranty period of the sold products varies according to different categories.

1. PCBA circuit board: main board, backplane, adapter board and control board, which are guaranteed by one-year warranty (major components: CPU, bridge, memory particles, power supply, clock and other large IC are free for one year, and if it exceeds one year, our company will be responsible for the maintenance and charge for raw materials).

2. Other components: memory module, LCD screen, hard disk, CF card, fan, and power supply, with one-year free warranty.

3. Original complete machine: quality guarantee with one-year free warranty; For more than one year, our company is responsible for maintenance and charges for raw materials.

4. Chassis and packaging: for example, the equipment that cannot be repaired, such as chassis, box cover, inner and outer packaging, accessory boxes, accessories, etc. If the receiving inspection fails to meet the contract, our company will provide replacement. If the time limit for receiving inspection exceeds the contract, it shall be purchased separately.

Ⅲ. Specific contents of warranty

1. For products that meet the warranty period, please indicate the fault phenomenon and send them to the designated place of our company for maintenance. After the repair, it will be sent back by our company.

2. The maintenance period is 5 working days (excluding the time in transit).

Ⅳ. The following conditions are not included in the free warranty

1. If the purchased products are beyond the warranty period, please keep the barcode of the date of manufacture on the purchased products. If there is no barcode of the date of manufacture, our company will treat it as an over-guaranteed product.

2. Damage caused by improper storage or accident, such as damage caused by falling, squeezing, immersion, high temperature, sun exposure, etc.

3. Man-made damage or failure to install and use the product as required, such as connecting the wrong power supply, inserting the wrong slot of the board, using damaged parts, overlapping, short circuit, static electricity, etc.

4. Disassembly or maintenance by service personnel not authorized by our company.

5. Damage caused by abnormal physical pressure, electromagnetic interference, unstable power supply, electrostatic interference, surge impact, poor grounding and other factors.

6. Other damages caused by force majeure such as natural disasters, such as earthquakes, typhoons, floods, fires, lightning strikes, wars, etc.

Ⅴ. maintenance fees:

1. During the free warranty period, the cost of components and working hours will be waived.

2. If it is not in the warranty period or not included in the free warranty, the components and working hours will be charged. Determine the actual maintenance cost according to the inspection, inform the repair party in time before the maintenance, and arrange the maintenance after being confirmed by the repair party; (Repair within the agreed time limit and send it to the place designated by the repairer. ) First charge, then service.

3. Our company shall bear the one-way freight of the repaired products returned to the repairer; (The mode of delivery is determined by our company)

Remarks: The after-sales and administrative personnel shall be responsible for the charging items and other problems arising therefrom, and avoid the participation of the sales department personnel.

After-sales service process

1. Problem feedback: customers should communicate with after-sales personnel if they have problems during use.

2. Understand the demand: The salesman asks the customer to describe the problems and needs in use and provide solutions.

3. Solution:

① Remote coordination: for example, some application operation problems can be solved by remote guidance;

② Return for repair: Please indicate the fault phenomenon of the motherboard hardware problem and software debugging, and send it to the designated place of our company for repair. The repair period is 5 working days (excluding the time in transit), and the repair will be sent back by our company.

③ Return and exchange: After negotiation between both parties, our company will inspect the products sent back, and agree to return and exchange the products without affecting the secondary sales.